Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Kroemer GmbH
Rosa-Luxemburg-Str. 34
03044 Cottbus
Tel: + 49 (0) 355 869 501 87
Fax: + 49 (0) 355 547886849
reklamation@remoerk.de

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory. You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website http://www.hebebuehnen-kroemer.de. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We will collect the goods. You bear the immediate costs of returning the goods, which amount to EUR 299 for private customers or EUR 499 for commercial customers. If the return costs are lower, you only pay these costs. If the return costs are higher, we will cover the difference.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality. 

Download - Cancellation policy

Download - Cancellation form