Cancellation Policy
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods.
In order to exercise your right of withdrawal, you must give us:
Kroemer GmbH
Rosa-Luxemburg-Str. 34
03044 Cottbus
Tel: + 49 (0) 355 869 501 87
Fax: + 49 (0) 355 547886849
info@hebebuehnen-kroemer.de
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory. You may also electronically complete and submit the sample cancellation form or other clear statement on our website http://www.hebebuehnen-kroemer.de. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We will collect the goods. You shall bear the direct costs of returning the goods, amounting to EUR 299 for private customers or EUR 499 for commercial customers. If the return costs are lower, you will only pay these costs. If the return costs are higher, we will pay the difference.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.